We are a non-asset truckload service provider. We are streamlining freight sourcing and management by using technology to automate many of the manual processes.
How We Automate Freight Sourcing and Freight Management
Freight Sourcing
- Orders are tendered to us by fax, flat file, email, XML or EDI
- Over twenty-five dynamic factors are analyzed in real-time to determine which of our 6,000 pre-qualified carriers offers the best mix of price and service
- Load notifications are sent instantaneously to selected carriers via email, sms and mobile applications
- Carriers receive tender documents electronically
Freight Management
- Automated tracking from pickup to delivery, allowing real time check-ins via email, SMS, IVR and mobile apps
- Multiple daily checkpoints with carriers averaging 6-8 per day
- Real-time status updates on all shipments- issues are elevated to our 24/7/365 customer service team
- The result is that between 96% and 99% of all our loads are delivered on time measured to the MINUTE!
On-Demand Access for Customers
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Web Portal
Our web portal lets customers access information from booking thru delivery and payment
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EDI
Already invested in EDI, Open Mile can support EDI transactions for orders, load tenders, shipment status messages, invoicing and payment
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E-Alerts
Easily set proactive alerts for events that occur out of expected guidelines
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Mobile Applications
Need to check a load while you are on the go? Access all of your shipments with Open Mile’s mobile applications
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24 x 7 x 365 Call Center Support
Some issues require a person on the other end of the phone. For that, we offer 24x7x365 call support for our customers
