Open Mile delivers superior service and lower rates by streamlining the freight sourcing and tracking processes. We are the first broker to use web and mobile applications to monitor the real-time location of our trucks, from hours before pick-up all the way thru delivery.
How We Automate Freight Sourcing and Freight Tracking
Freight Sourcing
- Orders are tendered to us by fax, flat file, email, XML or EDI
- Over twenty-five dynamic factors are analyzed in real-time to determine which of our 8,000 pre-qualified carriers offers the best mix of price and service
- Load notifications are sent instantaneously to selected carriers via email, sms and mobile applications
- Carriers receive tender documents electronically
Freight Tracking
- Real-time tracking from before pickup thru delivery, check-ins provided by location based applications, email, SMS and IVR
- Avg. of 6-8 automated check-ins per day with every carrier
- Potential problems are automatically identified and elevated to our 24x7x365 service team
- The result? 97-99% of our shipments are delivered on-time (measured to the minute)
On-Demand Access for Customers
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Online Shipment Tracking
Track the location and ETA of your shipments, send tracking information to customers, and even download PODs
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EDI
Already invested in EDI? We support EDI transactions for orders, load tenders, shipment status messages, invoicing and payment
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Email Alerts
Easily set proactive alerts for when specific updates are made to your shipments
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Mobile Applications
Need to check a load while you are on the go? Access all of your shipments from Open Mile’s mobile site
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24 x 7 x 365 Call Center Support
Some issues require a person on the other end of the phone. For that, we offer a dedicated account manager and a 24x7x365 customer service team
